FAQ for Healthcare Organizations

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For Healthcare Organizations

USA Readiness

How good are the candidates’ English language skills?

No candidate can enter into our program without a qualifying English language exam score. You can personally confirm their English language proficiency when you interview them. There are no surprises and candidates who are not from a native English speaking country must pass either IELTS or TOEFL.

Do all candidates come with an active state license?

Yes. All candidates will be licensed in the state in which they are working if licensure is required. Medical technologists will all be ASCPi or AMT certified and state-licensed if a requirement of the state in which they are employed.

Can all of the candidates drive and what about daily transportation?

Candidates are required to be capable of driving in the United States. For home health candidates, driving instruction is provided by PassportUSA. Also, PassportUSA will leverage its resources to provide an opportunity for candidates to purchase a car.

How do they get to the United States?

PassportUSA will personally accompany candidates to their assignment and in most cases assist with start-up initiatives like opening a bank account, finding the grocery store or setting up Social Security. PassportUSA also employs arrival coordinators whose goal is to ensure a stress-free arrival and start.

For Healthcare Organizations

The Process

When can we interview?

Depending on the review for licensure and qualifications for the position, the interviews can usually be set up within 1 week.

Who takes care of everything? Candidate housing? Visas, licenses, immigration?

PassportUSA staffs an internal team of attorneys, travel/housing coordinators and credentialing experts that handle all immigration logistics. Some scenarios do require teamwork between PassportUSA and the client to find adequate housing.

For Healthcare Organizations

On the Job

Will the employee be required to meet the facility annual requirements? This may include annual flu shot, etc.

Yes, PassportUSA ensures that professionals complete any annual competencies that are required by your facility. We would request that a list of these competencies be sent to Health Carousel before a professional begins work so we can make sure the requirements are met.

How is paid time off addressed?

Candidates are offered up to 120 hours of paid-time-off (PTO) per calendar year, and approval must be given by both your facility and PassportUSA. PassportUSA does have International Employee Supervisors who instruct candidates on the PTO process and how to properly request it.

What if my facility requires that staff comply with facility policy of no tobacco use?

PassportUSA screens all candidates beforehand; furthermore, policies are covered once again in the interview. We work with many systems that require the same policy. But for good measure, clients should provide specific hiring policies prior to the interview

Will nurses be able to float between units?

They can; however, to select a candidate who can float, PassportUSA must thoroughly screen the candidate for job requirements and ensure they are comfortable to float. If you expect a candidate to float, you must notify PassportUSA ahead of time.

For Healthcare Organizations

Contract and Billing

Will assignment confirmation letter terms be the same for all candidates?

Yes, they are based upon the agreed upon terms in your signed contract.

Are there any additional costs that are not readily disclosed in the contract?

During the course of the assignment, there are no other costs, no fees, other than hours & mileage for home health. At the end of the assignment, there’s no conversion fee; however, if a visa transfer is required, fees may apply if necessary.

Are health benefits included as part of your benefits to the employee?

PassportUSA offers platinum-level comprehensive health insurance, including vision and dental insurance to all of our employees. We can provide you with a benefits sheet of what is offered to our candidates.

Is there an orientation period for the healthcare professionals?

PassportUSA does offer a discounted rate while the candidate is in orientation.

What are the guidelines for determining normal orientation or “extended” orientation?

The orientation discount will be stated in the individual Assignment Confirmation letter. The orientation period will also be stated in the assignment confirmation letter. It is generally 4-8 weeks, but can be extended if necessary for the particular candidate.

For Healthcare Organizations

End of Assignment

How does conversion to direct employment work and when can it happen?

The employee can convert for no fee after the assignment period is completed. The assignment period will be indicated in the specific assignment confirmation letter. Generally it is orientation plus the greater of 36 months or 6,240 hours.

If a PassportUSA healthcare professional is replaced with another PassportUSA candidate during the course of the contract, does the replacement step into the contract at the point of time that the first individual left?

The replacement employee would not step into the contract at the point another employee leaves. The new assignment period would be based on the new employee and a new assignment confirmation letter for that employee, which would likely be the standard assignment period of orientation plus the greater of 36 months or 6,240 hours.

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